Terms of Service - United Kingdom
Terms of Service

The following terms and conditions govern all use of NADclinic™ services, all content, services and products available at or through the nadclinic.com website or NADclinic™ mobile applications.

The services are offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other associated operating rules and policies (including, without limitation, NADclinic™ privacy policy, which can be found here: https://www.nadclinic.com/privacy-policy

Please read this agreement carefully before accessing or using NADclinic™ services. By accessing or using any part of our services, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then we highly recommend not booking NADclinic™ treatments or services.

If these terms and conditions are considered an offer by NADclinic™, acceptance is expressly limited to these terms.

NADclinic™ services are designed to enable you to request intravenous hydration services provided by a licensed medical professional. Using your IP address or the GPS receiver from your mobile device will assist in detecting your location. There is also the option to select your preferred location.

After selecting your location, the NADclinic™ application will send a message to the professional in your chosen city enquiring whether the professional would like to provide you with the requested services.

In the event that a health care professional agrees to provide you with NADclinic™ services, the application will bill you on behalf of NADclinic™.

NADclinic™ is not engaged in the practice of medicine and does not provide medical services, nor are we a health care provider.

Services scheduled and purchased from NADclinic™ either via our website, mobile applications, or any other method such as over the phone or directly through email correspondence are provided by licensed medical professionals contracted with NADclinic™.

The services offered by NADclinic™ are available to individuals over the age of 21 only and are not permitted for those under this age. NADclinic™ reserves the right to request proof of age if and when it feels right to do so and retains the right to deny provision of services if proof of age is not, or cannot, be provided.


Payments & Refunds


By scheduling or purchasing a service from NADclinic™ you agree to pay NADclinic™ the fee indicated for the service that you have selected. Payments will be charged at the time of scheduling for mobile application bookings and in-clinic bookings. NADclinic™ may, at its own discretion, alter these conditions to accept deposits for in-clinic bookings if NADclinic™ chooses to do so.

NADclinic™ requires at least 24-hours advanced notice of cancellation. If cancellation is not requested before 24-hours of the scheduled service then you will be charged the full amount of the fee indicated for the service or services scheduled.

This does not apply, however, if scheduling and booking of the treatment already falls within this 24-hour window and cancellation occurs no longer than 10 minutes after the initial booking.

Missed treatments are non-refundable. If a NADnurse arrives at the location requested for the service and you are not available, then the treatment will be non-refundable. Giving an incorrect address without amending before the NADnurse travels to your location also voids your right to a refund should the NADnurse be unable to administer the NADclinic™ service.

All NADclinic™ nurses will make reasonable effort to contact the customer should there be an issue or their location is incorrect, but they cannot take responsibility or liability for being unable to administer a NADclinic™ service should the address details prove incorrect or if the client is not present at the requested location at the time the NADnurse arrives.

In the event that the medical professional engaged by NADclinic™ is unable to perform the portion of the scheduled service or services that follow the insertion of the I.V. needle due to circumstances out of the medical professional’s control, such as the I.V. drip not starting after the medical professional has made an attempt, you will receive a credit or refund for the full amount of the service scheduled.

NADclinic clients who purchase any IV Program (including Skin Brightening) and are dissatisfied with the results of the Initial IV Infusions will receive a refund on a pro-rated basis for the individual infusions they have already received. For instance, if a client has purchased an IV Program consisting of five or more infusions and, after two infusions, it is determined that the treatment is not yielding satisfactory results, either NADclinic or the client may cancel the remaining sessions. In such cases, the client will only be charged for the infusions already administered at the regular individual price, with an additional 5% fee for the refund process.

In the event that you misrepresent yourself in any way, including, but not limited to, your age, or the medical history provided by you is not accurate (as determined by a medical professional engaged by NADclinic™) at the time of the appointment, or you are under the influence of drugs or alcohol at the time of the appointment, you will be charged for the full amount of the services scheduled but no service will be provided.

Upon your acceptance of these terms and submission of your purchase, you hereby agree that NADclinic™ has the right to automatically charge your credit card (or other payment methods) for the applicable fees or charges, plus any applicable taxes that NADclinic™ is required to collect, and you authorise NADclinic™ to do so.

*Disclaimer - Prospective patients should note that results may vary from person to person, and that outcomes of any treatment cannot be guaranteed. Your consultant will discuss your options and expectations with you prior to any purchases.


Appointments & Cancellations


We require a £50 consultation fee for patients in order to secure an appointment. This fee is redeemable against treatment. In the unlikely event that you are not suitable for any treatment with us then this fee may become refundable at our discretion, otherwise, it will remain on account as a credit and can be used against any treatments/supplements that we offer.

We require a minimum of 48 hours’ notice in order to cancel or rearrange your appointment. Appointments outside this time frame incur a £40 fee.

Missed appointments, arriving late (15 minutes or more) to your appointment, or failure to give the required notice will result in a £50 cancellation fee being charged. If you are on any course of treatment and fail to attend or are late (15 minutes or more) and the treatment cannot be performed, that treatment will be automatically deducted from the course. Please note that if you do not attend an appointment, give short notice (less than 48 hours), or no notice, we may decline to offer you a further appointment.


General Disclaimer


NADclinic™ websites and mobile applications provide information about health issues designed to help users make better decisions. However, medical information is not the same as medical advice. You, as the user of NADclinic™ services, assumes full risk and responsibility for any and all use of NADclinic™ services, including the information presented thereon.

NADclinic™ website and mobile application information is intended to be a general information resource only and does not constitute medical advice and is not a substitute for professional medical advice or treatment.

You are responsible for seeking professional medical advice if you have any questions about your health or a health condition.

You agree to hold NADclinic™ and its affiliates harmless from any claim for damages, cause of action, judgements, liabilities, expenses and demands of any kind or nature whatsoever relating to your use of, your reliance upon, or errors or omissions in, information found on NADclinic™ websites or mobile applications.

You use the services provided by NADclinic™at your own risk. NADclinic™ will not be liable to you or anyone else for any harm to you or others resulting from the use of the services provided by NADclinic™.

NADclinic™ does not make any claims, representations or warranties regarding your fitness following receipt of services from NADclinic™, including but not limited to whether you are fit to drive a vehicle or operate machinery following delivery of a NADclinic™ service. You may need someone to accompany you after receiving NADclinic™ services until you feel able to resume normal activities.

Furthermore, NADclinic™ does not condone, recommend, or encourage excessive alcohol consumption. Excessive drinking is highly detrimental to one’s health and wellness and may lead to a number of irreversible diseases, including, but not limited to, alcoholism, cirrhosis of the liver, and cancer. Please drink responsibly. While there may be information on the NADclinic™ websites and mobile applications related to certain medical conditions and their management, should a medical condition exist, promptly see your own physician or health provider.


The responsibility of NADclinic™ Website and Mobile Application users


NADclinic™ disclaims any responsibility for any harm resulting from the use by visitors of the NADclinic™ website or mobile applications, or from any downloading by such visitors of the content on such websites or apps. Any user who finds content that is offensive, indecent, or otherwise objectionable, or content containing technical inaccuracies, typographical mistakes, or any other errors has a responsibility to report such content to NADclinic™.

You represent and warrant that (i) your use of NADclinic™ websites and mobile applications will be in strict accordance with the Privacy Policy, with this agreement, and with all applicable laws and regulations (including, without limitation, any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the country in which you reside), and (ii) your use of NADclinic™ websites or mobile applications will not infringe or misappropriate the intellectual property rights of any third party.


Copyright and Intellectual Property


As NADclinic™ asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by the NADclinic™ websites and mobile applications violates your copyright, you are encouraged to notify NADclinic™. NADclinic™ will respond to all such notices, including as required or appropriate, by removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of NADclinic™ or others, NADclinic™ may, at its discretion, terminate or deny such visitor access to and use of the NADclinic™ websites and mobile applications. In the case of such termination or denial, NADclinic™ will have no obligation to provide a refund of any amounts previously paid to NADclinic™ by the visitor whose access/use was terminated or denied.

NADclinic™, the NADclinic™ domain, the NADclinic™ logo, and all other trademarks, service marks, graphics, and logos used in connection with NADclinic™, or their services are trademarks or registered trademarks of NADclinic™. Other trademarks, service marks, graphics, and logos used in connection with the services may be the trademarks of third parties. Your use of the NADclinic™ websites and mobile applications does not grant you any right or license to reproduce or otherwise use any of NADclinic™ trademarks or third-party trademarks.

NADclinic™ reserves the right, at its sole discretion, to modify or replace any part of this Agreement at any time without notice. It is your responsibility to check this agreement periodically for changes. Your continued use of or access to the NADclinic™ websites and mobile applications following the posting of any changes to this Agreement constitutes acceptance of those changes. By using this NADclinic™ website and mobile applications you are agreeing to be bound by the then current version of these Terms of Use, including any and all of the revisions. NADclinic™ may also, in the future, offer new services and/or features through the Services (including, but not limited to, the release of new tools, services, and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.

NADclinic™ may terminate your access to all or any part of the NADclinic™ website and mobile applications at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement, you may simply discontinue using the NADclinic™ websites and mobile applications. NADclinic™ can terminate the website and mobile applications immediately as part of a general shut down of our service or other lawful reason.

Upon termination, all provisions of this agreement which, by their nature should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Furthermore, you hereby acknowledge that your breach of this agreement or the Privacy Policy may result in immediate and irreparable harm to NADclinic™. Accordingly, you hereby agree that, in the event of such a breach by you, NADclinic™ shall be entitled to equitable relief to compel you to cease and desist all unauthorized use, evaluation and/or disclosure of information obtained through the NADclinic™ websites and mobile applications, as well as any and all other remedies available at law or in equity.


Disclaimer and Warranties


The services, information, functions, and materials on the Services are provided ‘as is’. NADclinic™ makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, NADclinic™ does not warrant or make any representations concerning the accuracy, likely results, or reliability of (a) the use of the materials on the NADclinic™ websites and mobile applications or otherwise relating to such materials or (b) any sites linked to or on the NADclinic™ websites and mobile applications.

In additional to, and not in limitation of, any limitations of liability provided by law or this agreement, in no event will NADclinic™, or its suppliers or licensors, or any individuals associated with NADclinic™, its suppliers or licensors, including, but not limited to, their respective equity owners, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability, or other legal or equitable theory for any special, incidental or consequential damages. The foregoing shall not apply to the extent prohibited by applicable law.




You agree to indemnify and hold harmless NADclinic™, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all claims, damages, causes of action, judgments, liabilities, demands, and expenses of any kind or nature whatsoever, including legal fees, arising out of your use of the NADclinic™ websites and mobile applications, including but not limited to, arising out of your violation of this agreement.


Law and Jurisdiction


You agree that any suit, action or proceeding between you and NADclinic™ in connection with or arising from this Agreement (each, a “Judicial Action”) shall be governed by the law of the state of residence of the registered Administrative Contact (the “Admin State”) for the Services as such laws are applied to agreements between Admin State residents entered into and performed entirely within the Admin State. You consent to the jurisdiction of federal and state courts within the Admin State. You consent to the venue in any Judicial Action brought against you in connection with breaches of this Agreement. You consent to electronic service of process regarding any Judicial Action under this Agreement.

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